Call Centre
Make sure your call center candidates are prepared for success with the SkillCheck Call Center test package from MCS.
Hiring and retaining personnel with the right skills is the key to success in a modern call center. Our Call Center test package can help you determine if applicants are ready for the job, or if existing employees require specific training.
Key Features:
Measure customer service skills using the SkillCheck
Call Center Customer Service Scenarios test which
provides real-world simulations of call center
interactions. This unique, adaptive test provides a
detailed assessment of applicants in the shortest
amount of time.
- Assess call center knowledge and skills including
telephone skills, sales skills, data analysis, coding,
and spelling for US and international geographies.
- Test telesales skills with SkillCheck’s Call Center Sales
Scenarios test that places job candidates in realistic
simulations of call center interactions at various
stages of the sales cycle.
- With SkillCheck’s advanced test-making option,
you can create tests that include questions from any
SkillCheck testing product, or combine your own
questions with SkillCheck’s advanced test items!
The SkillCheck Call Center Test Package includes the following tests:
- Call Center - Customer Service Scenarios
- Call Center - Sales Scenarios
- Call Center - Coding
- Call Center - Coding
- Call Center - Service
- Call Center - Sales
- Call Center - Telephone Skills
- Data Entry - Sales (Leads)
- Data Entry - Sales (Orders)
- Postal Codes
- Postal Codes - Audio
- Spelling - Audio
- Spelling - Geography
- Spelling - Int. Geography (Audio)
- Spelling - US Geography (Audio)
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